Capital on Tap takes its high CX standards even higher with UJET.
- Raised its SLA delivery rate from 88% to 92%
- 92%
- Decreased average hold time by 12%
- 12%
- Raised its CSAT rating from 4.4 to 4.6
- 4.6
Source: Capital on Tap customer story, ujet.cx
Read the story: Capital on Tap