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Customers

See why the most innovative brands in the world choose UJET.

Explore how brands boost productivity, reduce costs and deliver exceptional customer experiences with UJET.

Customers

Results

Real outcomes from real customers.

  • Capital on Tap takes its high CX standards even higher with UJET.

    Raised its SLA delivery rate from 88% to 92%
    92%
    Decreased average hold time by 12%
    12%
    Raised its CSAT rating from 4.4 to 4.6
    4.6

    Source: Capital on Tap customer story, ujet.cx

    Read the story: Capital on Tap
  • Herschend Family Entertainment: Creating “Memories Worth Repeating” with UJET.

    Decrease in Average Handle Times
    12%
    Reduction in Cost Per Contact
    6%
    Improvement in Net Promoter Score (NPS)
    9%

    Source: Herschend Family Entertainment customer story, ujet.cx

    Read the story: Herschend Family Entertainment
  • With a focus on customer convenience, Wag! is the model for mobile-first.

    In-App Voice SLA Improvement
    17%
    Reduction in Average Wait Time
    50%
    Decrease in Call Abandonment
    7%

    Source: Wag! customer story, ujet.cx

    Read the story: Wag!
  • Increase in agent digital chat volumes
    50%
    Reduction in call volume
    14%
    Reduction in cost to run the contact center
    15%

    Source: About UJET, ujet.cx

  • Zettle by PayPal finds a true partner in customer service innovation with UJET.

    Increase in CSAT Score
    10%
    Reduction in Agent Training Time
    50%

    Source: Zettle by PayPal customer story, ujet.cx

    Read the story: Zettle by PayPal
  • Make exceptional customer experience part of your brand.

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In their words

CX leaders deliver with UJET.

  • “UJET is more than a vendor; they are a strategic partner invested in our success. They are a perfect match for an organization seeking a modern, customer-centric contact center platform.”

    Vince MaventeContact Center Director, Herschend Family Entertainment
  • “Rather than replacing our human agents and creating frustrating automated experiences, AXO will enable us to deliver personalized, contextual support at every touchpoint.”

    Damian BrychcyCEO, Capital on Tap
  • “Zettle’s ultimate decision to work with UJET was based on not only the product’s potential but also on our experience with UJET’s people. We started the relationship with a genuine ‘let’s see what we can do together’ feeling. We felt we had found a true partner.”

    Johnnie HydlingHead of Customer Engagement Operations, Zettle
  • “We’ve used Spiral by UJET insights to refine our self-service options, hone our knowledge base, and help better guide quality agent responses.”

    Julie WeingardtChief Operations Officer, TURO
  • “UJET helps my team sleep at night, knowing we don’t have to mitigate constant issues or downtime.”

    Kylah FieldVice President Global Customer Experience & Insights, Spanx, LLC
  • “I’ve never experienced an implementation project that went so smoothly. Everyone who was involved showered praise on our implementation manager.”

    Jon BartlettHead of Operations, Capital on Tap