News
News
Press releases from the last two years, recent coverage of UJET, and the analyst reports and research UJET publishes.
Media inquiries
01Press
Press Releases
Announcements from UJET, newest first.
- UJET Appoints Jason Royer as Chief Financial Officer Ahead of Agentic Experience Orchestration (AXO) Launch
- UJET Ranked #1 Overall in Info-Tech's 2026 Midmarket CCaaS Data Quadrant
- UJET Opens Its First Office in Portugal to Accelerate Contact Center Innovation Through AI
- UJET Research: Despite 100% of Customer Service Agents Interacting w/ AI Daily, 0% Consider it Critical to Their Daily Success
- UJET Launches New Channel-Led Global Sales Motion with Google Cloud, Accelerating Agentic AI and CX Transformation
- UJET Launches Agentic Experience Orchestration to Unify CX Data & AI, Automate Agent Experiences, & Condense Enterprise Systems
- UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyze Customer Data at Scale
- UJET Announces Reseller Partnership with Laivly to Deliver AI-Powered Agent Acceleration & Simplified CCaaS Ecosystem Management
- UJET Appoints Ian Peters-Campbell as Chief Technology Officer, Advancing AI Leadership in Customer Experience
- 67% of Retailers Haven’t Digitized Customer Service for Mobile Phone Era, New UJET Report Finds
- UJET Appoints Vasili Triant as New CEO, Signaling Next Phase of Growth and Market Disruption
- UJET a Leader in G2 Spring 2025 Reports for 20th Consecutive Quarter and #1 in User Satisfaction for 5 Years
- Alvaria & UJET Partner to Deliver Secure & Compliant Cloud Contact Center Solution with Advanced Outbound Dialing Capabilities
02Coverage
In the News
UJET in the trade press, newest first.
- How CRM Complexity and AI Integration Are Harming CX B2B Daily
- 16 Contact Center Solutions for Financial Services & How They Differentiate CX Foundation
- Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience CX Today
- UJET Says Contact Center AI Adoption Is Moving Too Fast, Which Creates New Risks CX Today
- 6 stats hint at positive ROI for gen AI No Jitter
- UJET Heard What Agents Really Want From AI. It Wasn’t Replacement CX Today
- The Pope Got Hung Up On. Your AI Stack Could Be Why. destinationCRM
- The AI Architecture Problem in Customer Service Unite.AI
- Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration CX Today
- CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over CX Today
03Research
Reports and Research
Analyst reports that cover UJET, and UJET's own research.
- The Subtraction Economy: The UJET AXO Whitepaper UJET
- Frost & Sullivan 2026 NA Customer Experience Platforms - Competitive Strategy Leadership Frost & Sullivan
- G2 Fall 2026 Report for Contact Center Operations G2
- The CFO's Guide to Contact Center ROI UJET
- A Playbook for CX & Operations Leaders UJET
- Info-Tech Research Data Quadrant CCaaS Mid-Market Report 2026 Info-Tech
- 2026 Agent & AI Disconnect: A Blueprint for Futuristic CX UJET
- The 2026 US Contact Center Decision Makers' Guide ContactBabel
- Aragon Research Globe™ for the Intelligent Contact Center, 2026 Aragon Research
- IDC ProductScape: Worldwide Contact Center as a Service Applications Software, 2025 IDC
04Library
Blog and Resources
UJET's articles, and its library of reports, guides and webinars.