G2 Fall 2026 Report for Contact Center Operations

Your peers scored every contact center platform they use. Here's where they landed.

G2's Fall 2026 Contact Center Operations Report: UJET named a Leader, with the highest customer satisfaction score in the category — and the leading product in user satisfaction for the sixth year running.

Inside the report:

✓ The full Grid® — where the contact center platforms landed on customer satisfaction and market presence

✓ What UJET's users said — 98% rated it 4 or 5 stars, 97% like its ease of setup, and a 93% likely-to-recommend rate

✓ Verbatim reviews from enterprise, mid-market, and BPO users, in their own words

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Source: G2 Fall 2026 Contact Center Operations Grid® Report, based on verified user reviews gathered through July 28, 2026.