Security
The most secure CCaaS platform available.
ujet.cx protects corporate and customer data with enterprise-grade security throughout the communication lifecycle.
01Compliance
Global Enterprise-Grade Security and Privacy Certifications
UJET’s CCaaS platform is independently audited and certified on an annual basis. Our auditors understand the cloud and how to ensure security and privacy compliance in a cloud-based environment.
- HIPAA
SOC 1 Type II, SOC 2 Type II- PCI DSS Compliant
- ISO 27001 Certified
Source: Security & Compliance, ujet.cx
02Data
Data Protection Built In by Design
UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Security and Privacy team
UJET has an experienced Security and Privacy team to ensure the platform and processes always keep PII secure.
Chrome Enterprise
The product also holds Google Chrome Enterprise Recommended status.
03Data path
How We Help You with Compliance
UJET processes your organization’s customer communications (calls, chat transcripts, text messages, attachments, etc.) and encrypts and transmits it to your CRM, database or storage service you manage and control. After the customer support session is completed and the communications data is stored in your CRM, UJET deletes these communications from its platform.
UJET collects and processes your organizations’ customer information solely on behalf of and in accordance with your company’s instructions and does not process your customers’ PII for its own purposes. UJET does not sell or share customers’ personal data.
Calls, chat transcripts, text messages, attachments
- Voice
- Chat
- SMS
- Social
- Mobile and Web SDKs
Processes your organization’s customer communications
- Real-time data exchange
- Deletes after the session
No PII stored on UJET servers
Your CRM, database or storage service
- You manage and control
All customer data and PII is stored natively in the CRM or your private data repository
04Status
Status and Support
Questions for your security review?
Talk to us, or read our Website Privacy Notice and Terms of Service.