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ujet.cx

Security

The most secure CCaaS platform available.

ujet.cx protects corporate and customer data with enterprise-grade security throughout the communication lifecycle.

CertificationsAudited annually
  • SOC 1 Type II, SOC 2 Type II

01Compliance

Global Enterprise-Grade Security and Privacy Certifications

UJET’s CCaaS platform is independently audited and certified on an annual basis. Our auditors understand the cloud and how to ensure security and privacy compliance in a cloud-based environment.

  • HIPAA
  • SOC 1 Type II, SOC 2 Type II
  • PCI DSS Compliant
  • ISO 27001 Certified

Source: Security & Compliance, ujet.cx

02Data

Data Protection Built In by Design

UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.

  • Security and Privacy team

    UJET has an experienced Security and Privacy team to ensure the platform and processes always keep PII secure.

  • Chrome Enterprise

    The product also holds Google Chrome Enterprise Recommended status.

03Data path

How We Help You with Compliance

UJET processes your organization’s customer communications (calls, chat transcripts, text messages, attachments, etc.) and encrypts and transmits it to your CRM, database or storage service you manage and control. After the customer support session is completed and the communications data is stored in your CRM, UJET deletes these communications from its platform.

UJET collects and processes your organizations’ customer information solely on behalf of and in accordance with your company’s instructions and does not process your customers’ PII for its own purposes. UJET does not sell or share customers’ personal data.

Data path: customer communications reach UJET, which processes them, encrypts and transmits them to your CRM, database or storage service, and deletes them after the session.
Customer communications01

Calls, chat transcripts, text messages, attachments

  • Voice
  • Chat
  • SMS
  • Social
  • Email
  • Mobile and Web SDKs
UJET02

Processes your organization’s customer communications

  • Real-time data exchange
  • Deletes after the session

No PII stored on UJET servers

Your system of record03

Your CRM, database or storage service

  • You manage and control

All customer data and PII is stored natively in the CRM or your private data repository

Questions for your security review?

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