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ujet.cx

Platform

AXO is an end-to-end agentic CX platform.

One workspace where virtual agents, human agents, and every backend system finally share the same context, so agents stop hunting for answers and start building relationships.

What is AXO?3:12

01Capture

Answered with context, on every channel.

AXO virtual agents answer customer interactions personally, with context, from the moment conversations start.

  • Virtual Agent

    A UJET Virtual Agent resolves customer requests by executing real actions in your business systems, such as processing a claim, applying a credit or updating an order.

  • Intelligent Omnichannel

    Voice, chat, SMS, social, and email all feed the same AXO context, so agents and AI never start from zero, whichever channel a customer picks.

  • Mobile SDK

    UJET’s Mobile SDK gives you everything for an in-app, cloud, and mobile-native support experience. Every session it captures feeds the same AXO context your agents and virtual agents already see.

    Mobile SDK and SmartActions

The right agent for the job

  • General agents
    • Order status
    • Hours
    • Inventory
  • Specialized agents
    • Claims
    • Appointment changes

General agents handle broad, early-journey requests (order status, hours, inventory); specialized agents manage complex, multi-step work like claims and appointment changes.

Languages

40+

It delivers natural, empathetic support across phone, mobile, and web in 40+ languages, for both sales and service.

Intelligent Omnichannel

  • Voice
  • Live Chat
  • Text Messaging (SMS)
  • Social Channels
  • Email
  • Outbound Dialer
AXO context

Every channel writes to the same AXO context. Nothing gets lost when a customer moves between them.

iOS and Android SDKs

  • Biometric Authentication
  • Channel Blending
  • Media Sharing
  • Location Awareness
  • Visual IVR
  • Pre-Session SmartActions

Each SDK adds about 8 MBs of size to your app store download, which allows you to stay below the wifi-required download size.

02Hand-Off

Handoffs keep the full context.

AXO routes customers to the human best served to help, delivering full context, summaries, and next-best action guidance.

  • Routing

    Real-time and historical data determine whether a virtual agent or a live agent will get the best outcome, before the customer has to wait.

  • Agent Desktop

    UJET’s Unified Agent Desktop is a web-based application that consolidates all contact center tools, customer information, and workflows into a single intuitive workspace.

  • Agent Assist

    Jettie Assist sits beside every conversation: Recommended Next Steps from the current playbook, a Conversation summary that survives handoffs, and Jettie’s suggestion for the reply.

From virtual agent to human agent

  1. Virtual Agent

    Self-service that reads backend systems and resolves requests directly.

  2. Virtual Agent Assist

    Reduce handle time by providing turn-by-turn guidance on the conversation flow based on customer intent.

  3. Jettie Assist

    Beside the human agent: the current playbook step, the shared summary and a suggested reply.

Jettie Assist

Recommended Next Steps
The current playbook, its active step and a checklist of what comes next.
Conversation summary
Shared content survives agent handoffs.
Jettie’s suggestion
A reply drafted from the conversation: send it, edit the draft or dismiss it.
Needs approval
Actions that need an agent wait with their prepared arguments: Approve or Reject.
Knowledge sources
The sources each suggestion is grounded in, beside the suggestion.
Wrap-up
The virtual agent drafts the note and disposition; the agent confirms and saves.

03Orchestrate

Agentic AI, during the conversation.

Agentic AI works across your systems while the conversation is still happening, not in a summary afterwards.

  • Agentic AI

    AXO’s agentic AI reads your data, executes your workflows, and gets smarter with every conversation. You don’t need a separate bot vendor, application or browser tab.

  • SmartActions

    Need to collect a payment during the call? SmartActions eliminates the security risk of a customer reading their card aloud to an agent or in public where someone could overhear.

    How SmartActions work
AXO playbook map for Late Refund: the virtual agent explains the delay, then an agent approves expediting the refund
Agent > Playbooks

Agentic actions

Autonomous agentic actions and Computer-Using Agents take action based on customer and business context, which ends swivel-chair data entry.

Computer-Using Agents execute multi-step tasks in connected tools, including systems without modern APIs.

When a playbook action needs a person, it waits in Needs approval with its prepared arguments until an agent approves or rejects it.

SmartActions

  • Verification
  • Photo
  • Screenshot
  • Video

Biometrically verify the caller using Face ID or a fingerprint, and request more information about the reason for their call via photos, video, or text input.

04Improve

Turn every conversation into decision-grade data.

Every conversation and outcome feeds back to the system, so the system can continually improve and ensure the next conversation is a success.

  • Reporting & AI Insights

    Spiral-powered reporting turns voice, chat, SMS, email, social, NPS, and CSAT into one decision-grade view. The same data keeps AXO learning.

  • Workforce Management

    UJET Workforce Management forecasts and schedules using the same real-time signals AXO tracks (virtual agent containment, handle time, and channel mix) instead of last quarter’s spreadsheet.

AXO supervisor Monitor, Live conversations: 4 of 6 conversations need attention
Supervisor > Monitor

Conversational analytics

Spiral by ujet.cx

Spiral by ujet.cx uses AI to analyze millions of support conversations across channels and identify trends and pain points, and predict future needs to proactively optimize CX.

(spiralup.co)

Workforce Management

Forecasting

  • Group forecasts
  • Daily/weekly/monthly unlimited patterns
  • Forecast templates
  • Voice and omnichannel forecasting

Scheduling

  • Automated scheduling
  • Event scheduling
  • Accommodate flex, part time and full time agents
  • Scheduling templates

Architecture

The architecture behind AXO.

AXO was built from the ground up on a different architecture, with a different goal: keep the humans, cut the software.

AXO architecture. Inside the AXO boundary: Virtual Agents; Spiral by ujet.cx, with quality management, workforce management and reporting; and the Contact Center. Below it, AXO reads and writes to your data lake or CDP. Ticketing and CRM are optional and feed the data lake: your call, on your timeline.
AXO

Virtual Agents

Spiral by ujet.cx

  • Quality management
  • Workforce management
  • Reporting

Contact Center

Your Data Lake or CDP

Ticketing / CRM

Optional
Your call, on your timeline

AI-Powered

Agentic AI virtual agents, real-time coaching, routing, summarization, and conversational analytics run on one AI at every touchpoint, all inside AXO.

CRM-Native

AXO reads and writes directly to your CRM or data lake in real time, without duplicating data or adding compliance work.

Mobile-First

Biometrics, in-app messaging and rich media sharing, embedded directly into your app.

3x Active Enterprise Cloud Architecture

  • 3x active cloud architecture
  • Multi-carrier resiliency
  • Resilient across cloud zones with multi-region support
  • Unmatched scalability and reliability
  • Leading latency and Mean Opinion Scores (MOS)

Specs

Technical Specifications

Channels, SDKs, AI, reporting, workforce management, reliability and data.

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