Free · Takes 30 seconds
Put a number on your contact center's return.
The case is simple: a modern contact center pays for itself. Answer two questions to size what yours could give back, then build the exact figure with a sales engineer. No email required to see your number.
01Tell us about your team
Full-time equivalent. A rough number is fine.
Pay + benefits + overhead. Not sure? We've dropped in the ~$60,000 industry average. Tweak it if you know yours.
Know your numbers?
Make it sharper
These are pre-filled with 2025 industry averages. Change any you actually track.
Industry average is about 300–370.
Share of paid time spent on contacts. Healthy is about 85%.
What a Modern Platform Gives Back
$960,000a year
roughly 16% of what you spend on agents today
This is agent capacity you'd get back as a modern platform shortens contacts, sends routine ones to self-service, & resolves more on the first try.
- agent-hours given back / month
- 2,240
- agents of capacity freed up
- 16
- cost per contact today (est.)
- $2.83
- typical time to first value*
- ~2months
This is your cost-to-serve slice. The full return, across cost, risk, and revenue, is the number a UJET sales engineer builds with you next.
Conservative estimate based on UJET business-case benchmarks and customer results, not a promise. *Time to value is a G2 benchmark, not a payback calculation.
02Your Assumptions
Drag to explore conservative to best case
Range 7–20%. Source: UJET customer results. A streaming service cut AHT 23%, Turo cut it 28 seconds.
Range 5–20%. Source: UJET customer results. A major US bank cut call volume 15% while growing digital chat 50%.
Range 4-8%. Source: UJET customer results. A blinded grocery cut repeat contact 5.6%.
How This Is Calculated and Sourced
Savings come from three improvements a modern platform delivers (shorter contacts, more first-time resolution, and more self-service), applied to your agent labor cost and capped at 35% so nothing looks inflated in a finance review.
- Improvement ranges (the sliders): UJET and named customer results.
- Baseline defaults (handle time, resolution, occupancy, cost): 2025 third-party industry benchmarks.
- Payback (~23 months) and implementation (~2 months): G2, third-party.
The Formulas
- Agent spend
- Agents × cost per agent
- Improvement rate
- Handle-time reduction + self-service resolution + repeat-contact reduction, capped at 35%
- Annual savings
- Agent spend × improvement rate
- Agents of capacity freed
- Annual savings ÷ cost per agent
- Agent-hours given back / month
- Agents of capacity freed × 140 paid hours per agent per month
- Cost per contact
- Handle time in hours ÷ occupancy × cost per agent ÷ 2,080 paid hours per agent per year
Your numbers are already on screen. This sends them to your inbox.
Nothing is hidden behind this form. You've seen your estimate, and it doesn't disappear if you skip this. Add your email and we'll send the figures over so you have them when the budget conversation happens, instead of screenshotting a browser tab.
- Your six figures, in writing. Annual savings, savings as a share of payroll, agent-hours returned each month, capacity freed, and cost per contact.
- Deliberately conservative. The model caps total improvement at 35% of agent labor. Built to survive a finance review, not to win a pitch.
- One slice, not the whole return. This is cost-to-serve. Risk and revenue are where the rest of it lives.
- Then a real conversation. Someone from our team will reach out to help rebuild the number on your actual volume, handle time, and loaded cost.
- Annual savings
- $960,000
- Savings as a share of payroll
- 16%
- Agent-hours returned each month
- 2,240
- Capacity freed
- 16
- Cost per contact
- $2.83
Contact Center ROI, Answered
Straight answers to the questions buyers actually ask.
Ready for the defensible number?
A UJET sales engineer builds it with you, on your real data.